(FAQs) Frequently Asked Questions
Where can I find more information about your company?
More information about our company, our history, and our team can be found on the About Us page of our website.
What services do you offer?
We transform the way your organization connects, learns, and grows with innovative consulting, workforce education, and advanced network infrastructure solutions. From strategy and training to deployment and connectivity, Obsidian International Technologies delivers future-ready technology services designed for lasting impact. Partner with us today and build smarter, stronger, connected operations.
WHAT STATES DO YOU SERVE?
Our current focus is in North Carolina, Georgia and Texas. However, we have the ability to serve any company Nationally or Globally.
Do you offer customer support?
Yes, we offer customer support. You can reach our dedicated team via phone, email, or live chat for assistance with any inquiries or issues you may encounter.
How can I register for a course?
Registering for courses is simple and can be done through our website. Just go to the Course you are interested and click on the "Register" button or contact us by email: info@obsidaninttech.com or call us @ 470-285-3733.
What is your cancellation policy?
We understand that plans can change. For details on how to cancel a registration and information on any potential fees, please refer to our Cancellation Policy page or contact us @ 470-285-8733.
DO YOU PROVIDE ONSITE TRAINING?
Depending on the requested course. Most courses are interactive and hands-on therefore are completed in the Obsidian classroom
ARE VIRTUAL CLASSES AVAILABLE?
Not at this time
DO EMPLOYEES RECEIVE CERTIFICATES?
Unless stated, most courses offer a Certificate of Completion. There are some courses with sponsors that will offer their own certification. This will be located in the course description.
More Questions...More Answers
General
Do you offer free consultations?
Depending on the Business case. **Please Note: When there is a fee associated with a service, it is applied to the package purchased.
How do I get started?
Individuals or companies get started 3 (three) ways:Call Us: 877-789-2431Email Us: staffingsvc@obsidianinttech.comFill out business request form
Does Company Size Matter?
No, Whether you are a startup with 1 person to a company with over 10,000+ people, we have a solutions for you.
AI Consulting
What is Artificial Intelligence (AI)?
Artificial Intelligence (AI) is technology that enables computers and software to perform tasks that typically require human intelligence, such as analyzing data, recognizing patterns, understanding language, automating processes, and assisting with decision-making. Businesses use AI to improve efficiency, reduce costs, and deliver better customer experiences.
What industries can benefit from AI?
Virtually every industry can benefit from AI, including healthcare, financial services, manufacturing, education, government, telecommunications, hospitality, retail, logistics, legal, construction, and professional services. AI solutions can be tailored to meet the specific needs of each organization.
How long does an AI implementation take?
The timeline depends on your organization's size, objectives, and the complexity of the solution being implemented. Simple AI applications, such as chatbots or workflow automation, can often be deployed within a few weeks, while enterprise-wide AI initiatives may take several months. At Obsidian International Technologies, we use a phased implementation approach that delivers measurable results quickly while minimizing disruption to your daily operations. Our goal is to help you achieve early wins and build a scalable AI strategy that grows with your business.
Can AI integrate with our existing business systems?
Yes. Modern AI solutions can integrate with many existing business applications, including CRM platforms, ERP systems, cloud services, Microsoft 365, Google Workspace, customer support platforms, databases, and other enterprise software. Integration helps organizations maximize the value of their existing technology investments.
What is an AI Readiness Assessment?
An AI Readiness Assessment is a comprehensive evaluation of your organization's technology, business processes, data, workforce, and operational goals. The assessment identifies opportunities to improve efficiency, reduce costs, automate workflows, and create a practical roadmap for AI adoption.
Can AI improve customer service?
Yes. AI-powered chatbots, virtual assistants, AI agents, and intelligent customer support tools can provide 24/7 assistance, answer frequently asked questions, route customer inquiries, and improve response times while allowing employees to focus on more complex customer needs.
Will AI replace our employees?
AI is designed to enhance human capabilities—not simply replace people. It automates repetitive and time-consuming tasks, allowing employees to focus on higher-value work such as customer service, strategic planning, innovation, and problem-solving. Organizations that combine AI with employee training often achieve the greatest success.
What is an AI agent?
An AI agent is an intelligent software application capable of performing tasks, making decisions, interacting with customers, and completing workflows with minimal human intervention. AI agents can schedule appointments, generate reports, analyze data, automate business processes, and integrate with multiple business systems.
What is AI Adoption?
AI adoption is the process of integrating Artificial Intelligence into your organization's daily operations to improve efficiency, automate repetitive tasks, enhance decision-making, and create better customer experiences. It involves more than implementing AI software—it includes evaluating business processes, selecting the right AI solutions, preparing your workforce, and developing a strategy that aligns with your business goals. At Obsidian International Technologies, we help organizations confidently adopt AI through strategic planning, implementation, employee training, and ongoing support.
How do we know if our company is ready for AI?
Most organizations are more prepared for AI than they realize. A successful AI journey begins with understanding your current business processes, available data, technology infrastructure, and organizational goals. Our AI Readiness Assessment evaluates your operations, identifies high-value automation opportunities, measures your technical and workforce readiness, and provides a customized roadmap for implementation. Whether you're just beginning or looking to expand existing AI capabilities, we'll help you determine the best path forward.
What is the difference between AI, Machine Learning, and Generative AI?
Artificial Intelligence is the broad field of creating systems that perform intelligent tasks. Machine Learning is a subset of AI that enables systems to learn from data and improve over time. Generative AI creates new content such as text, images, code, presentations, and reports based on user prompts and business requirements.
How secure are AI solutions?
Security is a critical component of every AI implementation. AI solutions should be deployed using industry best practices that include data protection, user authentication, access controls, cybersecurity monitoring, regulatory compliance, and ongoing risk management. We help organizations implement AI responsibly while protecting sensitive information.
Technology Training
What technology training programs does Obsidian International Technologies offer?
Who should enroll in your technology training courses?
We offer interactive technology training designed for today's workforce and tomorrow's leaders. Our programs include Artificial Intelligence (AI), Machine Learning, Robotics, Network & Telecom Infrastructure, Cloud Computing, Cybersecurity, Business Technology, and other emerging technologies. Courses are available in 6-week and 13-week formats and are taught by experienced industry professionals using practical, real-world scenarios.
Our training is ideal for beginners exploring a technology career, professionals looking to upskill or transition into IT, business leaders seeking to understand AI and digital transformation, and organizations investing in workforce development. Whether you're an individual or a company, our programs are designed to provide practical knowledge that can be applied immediately in today's technology-driven workplace.
Do you provide customized technology training for businesses and organizations?
Yes. We offer customized corporate training tailored to your organization's goals, industry, and workforce needs. Training can be delivered on-site, virtually, or at a designated location and may include AI adoption, cybersecurity awareness, cloud technologies, network infrastructure, technology leadership, and digital transformation. We also provide seminars, workshops, and Lunch & Learn sessions to help organizations build technology confidence and improve employee productivity.
Telecom & Networking
Obsidian International Technologies along with several technology partners has the ability to provide an array of solutions and products for any industry and fits most budgets. Please click title link to view industries.
Yes, we have several assessments that allow us to find the right product(s) and solution(s) for you and/or your organization. Including an educational assessment for employee training.
Can you help replace legacy POTS lines?
Yes , Obsidian International Technologies can assist in replacing legacy POTS lines.
Call Us Today for Your Project!!!
Staffing
How do employers submit job orders?
Employers can submit job order(s) 3 three ways:
Call Us: 877-789-2431
Email Us: staffingsvc@obsidianinttech.com
Fill out business request form
How are candidates screened?
Shipping times vary based on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
What technology positions do you recruit for?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.